Opening hours: 5am-9pm Saturday to Thursday and 5am-10pm on Friday From best-selling novels to the hottest magazines, tasty food to thirst-quenching drinks, and travel essentials to the latest digital accessories, we've got that special something for everyone. You must get your ATA carnet stamped at the relevant inland border facility (e.g. To validate your refund for shopping in EU countries other than France, you must obtain a custom stamp on your tax refund forms from our customs office which is located inside our Calais Terminal Building. Fill in your details and well keep you informed about the most exciting offers, promotions and travel inspiration. First published on Mon 21 Jan 2019 06.11 EST. can start transit declarations under the simplified procedure 24/7 removing the need to present the goods at a customs office of departure. Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with Eurotunnel Le Shuttle. Calais port tunnel bureau Eurotunnel ZAC2 Boulevard de l'Euro 62100 Calais France (FR) Contact: Phone: 01 70 27 15 84 Fax: E-mail: r-calais-bc@douane.finances.gouv.fr. Europe 24 Hour emergency helpline: 0033487257124, Travel Insurance Save up to 50% on high street prices when you buy wines, liqueurs and spirits inside our Folkestone terminal. Brexit Customs Checks Make a Quiet Debut at U.K. Ports Find out about the Energy Bills Support Scheme, Import, export and customs for businesses, Before you go to an inland border facility, Locations of inland border facilities (listed North to South), Tell HMRC that youre going to be attending an inland border facility, What to expect when visiting an inland border facility, nationalarchives.gov.uk/doc/open-government-licence/version/3, Check how busy an inland border facility is, Book in to attend an inland border facility, check if you need to report for an inspection, start a Common Transit Convention movement out of Great Britain (England, Scotland and Wales), tell HMRC in advance that youre attending an inland border facility, check if there are any delays at an inland border facility, end transit movement (office of destination), start transit movement (office of departure), under the Common Transit Convention and youre not using the services of an, into the country under the Common Transit Convention and youve been instructed to report to a site for those goods to be checked, excluding live animals, covered by the Convention on International Trade in Endangered Species of Wild Fauna and Flora (, are travelling in and out of the UK by other ports, are using the services of an Authorised Consignor or Consignee (, are using other (non-Common Transit Convention) import or export procedures to move your goods in or out of the UK. Your booking/API password is included in your booking confirmation email sent to you when the booking was made, and is located about half way down with your booking reference number under the heading "Need to change something". Shops & Restaurants at Eurotunnel Le Shuttle Terminals Calais bureau. More information about our Cookie Policy. *Excluding bank holidays For queries, compliments and complaints Our services are aimed at all RDE Customs declarants not present on the Cross-Channel platforms. . SGS are, Consignor with French Customs which means that from Calais Truckstops authorized location in Calais, approved clients of. Transit movements entering the UK using the Eurotunnel should complete Office of Destination at Stop 24. Search and find the nearest customs office from all customs offices in Europe with opening hours and areas of responsibility. SGS partners with the Calais Truckstop - SGS e-Customs On arrival in France, you will automatically be directed via the orange itinerary to the Centre Douane SIVEP where your ATA carnet will be stamped. A variety of goods qualify, including cosmetics, jewellery, technology, and food and drink items. This monitors vehicles entering and exiting the site to manage traffic and security. ATA carnets are valid for up to one year and require to be stamped by the relevant Customs offices before exiting EU/UK There will be automatic number plate recognition cameras at the entry and exit points of the site. Dont include personal or financial information like your National Insurance number or credit card details. customs functions if you have received instructions to do so. FILE PHOTO: The first trucks leave Eurotunnel's new customs border in Calais just after midnight, as Britain formally exits the European Union, France, January 1, 2021. If your request is urgent, please contact the service helpdesk (+32)2 29 58181. A non-refundable Administration Service Fee of 10 / 12 applies to all customers (except Flexiplus) who contact our Customer Service Team to change an existing booking which can be managed online. If you made the booking yourself, it's likely you made the booking using your My Eurotunnel account.